Internal systems that match how you actually work
When the off-the-shelf product covers most of the process and your team does the rest by hand, that gap is where the cost is. We build the system that closes it: roles, workflows, approvals, reporting and the integrations that keep it in step with everything else.
When a company outgrows bought software
Key benefits
What this changes for your business.
Roles that reflect the org chart
Permissions modelled on real departments and real seniority, so rolling the system out does not mean giving everyone everything.
Manual steps removed, not renamed
Approvals, hand-offs and status changes happen in the system, which is what turns a process into something measurable.
A defensible audit trail
Every meaningful change records who made it and when. That is the difference between an answer and a guess during an audit.
Reporting from the source
Numbers come from the system of record rather than a monthly spreadsheet somebody assembles by hand.
It talks to what you already run
Accounting, payroll, e-invoicing, warehouse and CRM stay where they are and stay in sync.
What we deliver
The things you actually receive.
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Operations platforms
The system your team works from all day: queues, assignments, statuses and the exceptions that need a decision.
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CRM built around your sales process
Pipelines, quotes and follow-ups shaped by how you actually sell, not by a vendor's idea of it.
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ERP-adjacent modules
Inventory, purchasing, production planning or field service — the module that is genuinely specific to you, beside the ERP that handles the rest.
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Workflow and approval engines
Multi-step chains with delegation, escalation, deadlines and a record of every decision.
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Document and contract management
Versioned files, permissions, expiry reminders and a search that finds the right one.
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Reporting and BI layers
Dashboards for the people running the business and scheduled exports for the people who want a spreadsheet anyway.
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Data migration from the old system
Mapping, cleaning, a dry run you can inspect, and a cutover with a rollback plan.
Core capabilities
The engineering disciplines this service draws on.
Technologies we use
The stack we would reach for, and what each part is for.
Laravel
A mature PHP framework for secure, maintainable server-rendered applications and APIs, with authentication, queues and testing built in.
PHP
The language behind a large share of the web, and a fast, strictly typed one since PHP 8.
Vue.js
A progressive interface framework that can be added to one page of an existing application rather than requiring a rewrite.
TypeScript
Static types over JavaScript. On a codebase several people maintain, it turns a class of runtime bugs into compile-time ones.
PostgreSQL
A relational database with strong support for JSON, full-text search and geospatial data, for models that outgrow plain tables.
MySQL
A widely deployed relational database — a safe, well-understood default for transactional business data.
Redis
An in-memory store used for caching, queues and rate limiting — the difference between a page that waits on the database and one that does not.
Elasticsearch
A search engine for when `LIKE %term%` stops being an answer — typo tolerance, relevance ranking and faceted filtering.
Docker
Containers, so the application a developer runs locally and the one running in production are the same artefact.
AWS
Cloud infrastructure with managed databases, storage and networking, so capacity follows demand instead of a purchase order.
Technology adoption
Technologies in this stack are publicly documented as being used by organisations including those below.
These organisations are named as documented users of the technologies listed. They are not clients of Vertex Arc, and their inclusion does not imply any relationship with or endorsement of Vertex Arc.
Industries we serve
Sectors where this service tends to fit well.
- Manufacturing
- Logistics
- Professional Services
- Healthcare
- Real Estate
- Retail
Our delivery process
How an engagement runs, from first conversation to ongoing support.
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Discovery
We work out what the software has to do, who uses it, and which constraints are real. The output is a written scope, not a proposal.
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Architecture
Data model, boundaries, integrations and infrastructure decided and agreed before anybody writes application code.
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Design
Flows and interface, including the empty, error and permission states that decide how the product actually feels.
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Development
Built in reviewable increments against a conventional structure, with tests around the parts that would be expensive to break.
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QA & security
Functional testing, performance checks, and a review of authentication, authorisation and dependency risk before launch.
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Launch
Deployment, monitoring, and a period of close attention while real traffic finds what staging did not.
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Continuous improvement
Patches, upgrades and new work through the support system, so the product keeps being maintained rather than quietly ageing.
Use cases
What this looks like as a finished product.
Order-to-delivery platform
One record follows an order from quote through production, stock, dispatch and invoice, with each department seeing only its own step.
Approval and compliance workflow
Requests routed by amount, department and risk, with deadlines, delegation and a record an auditor can follow.
Management reporting layer
The numbers the board asks for every month, produced by the system instead of by three people the week before.
Why Vertex Arc
We model your process, not a generic one
Discovery starts with watching how the work is done today, including the workarounds. Those are usually the requirement.
Permissions designed before features
A multi-department system that gets access control wrong is unrolled, not fixed. It is the first thing we agree.
Rolled out department by department
Nobody switches the whole company over on a Monday. We go one team at a time, with the old process still available.
Documented for your own IT team
Architecture notes, data dictionary and runbooks, because at some point somebody other than us will need to change it.
Frequently asked questions
Should we replace our ERP or build alongside it?
How do you handle data from the old system?
Can our own IT team maintain it afterwards?
What about single sign-on and our directory?
Have a project in mind?
Book a 30-minute call with the engineers who would do the work, or send us the details and we will come back to you.