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SUPPORT SYSTEM
Cloud & DevOps

Infrastructure you can rebuild from scratch

We set up cloud environments, deployment pipelines and monitoring so that shipping is routine, capacity follows demand, and the answer to "what is running in production" is a file rather than a person.

What good infrastructure feels like

You can tell the difference from the outside. Deployments happen during working hours because nobody is afraid of them. A new environment takes an afternoon, not a fortnight. When something breaks, an alert arrives before a customer does, and the logs are already in one place. Getting there is mostly about removing manual steps and undocumented knowledge. Infrastructure described in Terraform rather than clicked together in a console. Containers, so the thing tested is the thing deployed. A pipeline that runs the tests and refuses to ship if they fail. Backups that are restored on a schedule, because an untested backup is a hope. We do this for applications we build and for applications we did not. If your deployment currently involves an SSH session and a person who remembers the order, that is a good place for us to start.

Key benefits

What this changes for your business.

Deployments become routine

A pipeline that tests, builds and ships on every merge takes the ceremony — and the fear — out of releasing.

Environments you can recreate

Infrastructure in version control means staging can be rebuilt to match production exactly, on demand.

Capacity follows demand

Autoscaling and sensible resource limits, so a busy week costs more for a week rather than requiring a purchase decision.

You hear about it first

Alerting on the symptoms customers would notice — errors, latency, queue depth — rather than on CPU graphs nobody reads.

Backups that have been restored

A restore drill on a schedule, because the first time you test a backup should not be during an incident.

What we deliver

The things you actually receive.

  • Cloud architecture design

    Network, compute, storage and database layout sized for what you run, with the cost written down.

  • Containerisation

    Dockerised applications and a local environment that matches production closely enough to be useful.

  • CI/CD pipelines

    Automated tests, static analysis, build and deploy, with an approval gate where you want one.

  • Infrastructure as code

    Terraform modules for every environment, reviewed like application code.

  • Monitoring and log aggregation

    Metrics, structured logs, error tracking and alerts routed to somebody who can act on them.

  • Backup and disaster recovery

    A written recovery objective, automated backups and a documented restore that has been rehearsed.

  • Cost review

    Right-sizing, reserved capacity and the unused resources every account accumulates.

Core capabilities

The engineering disciplines this service draws on.

Cloud architecture
Containers & orchestration
CI/CD automation
Infrastructure as code
Monitoring & observability
Backup & recovery
Autoscaling
Secrets management
Zero-downtime deploys
Cloud cost optimisation

Technologies we use

The stack we would reach for, and what each part is for.

Docker

Containers, so the application a developer runs locally and the one running in production are the same artefact.

Kubernetes

Container orchestration: it decides where services run, restarts what fails and scales what is busy, without somebody watching a dashboard.

Terraform

Infrastructure described in files and kept in version control, so an environment can be rebuilt rather than remembered.

AWS

Cloud infrastructure with managed databases, storage and networking, so capacity follows demand instead of a purchase order.

GitHub Actions

The pipeline that runs the tests, builds the artefact and deploys it — on every commit, in the same order, every time.

Redis

An in-memory store used for caching, queues and rate limiting — the difference between a page that waits on the database and one that does not.

PostgreSQL

A relational database with strong support for JSON, full-text search and geospatial data, for models that outgrow plain tables.

Technology adoption

Technologies in this stack are publicly documented as being used by organisations including those below.

Spotify

Kubernetes

Source

adidas

Kubernetes

Source

Booking.com

Kubernetes

Source

Bose

Kubernetes

Source

These organisations are named as documented users of the technologies listed. They are not clients of Vertex Arc, and their inclusion does not imply any relationship with or endorsement of Vertex Arc.

Industries we serve

Sectors where this service tends to fit well.

  • SaaS
  • FinTech
  • E-Commerce
  • Media & Publishing
  • Logistics

Our delivery process

How an engagement runs, from first conversation to ongoing support.

  1. Discovery

    We work out what the software has to do, who uses it, and which constraints are real. The output is a written scope, not a proposal.

  2. Architecture

    Data model, boundaries, integrations and infrastructure decided and agreed before anybody writes application code.

  3. Design

    Flows and interface, including the empty, error and permission states that decide how the product actually feels.

  4. Development

    Built in reviewable increments against a conventional structure, with tests around the parts that would be expensive to break.

  5. QA & security

    Functional testing, performance checks, and a review of authentication, authorisation and dependency risk before launch.

  6. Launch

    Deployment, monitoring, and a period of close attention while real traffic finds what staging did not.

  7. Continuous improvement

    Patches, upgrades and new work through the support system, so the product keeps being maintained rather than quietly ageing.

Use cases

What this looks like as a finished product.

From manual deploys to a pipeline

Replacing an SSH-and-remember-the-order release with a tested pipeline anybody on the team can run.

Surviving a traffic spike

A campaign, a launch or a season that multiplies load, handled by autoscaling and caching rather than by staying up all night.

Proving you can recover

A documented, rehearsed restore, so the recovery objective in the contract is something you have actually done.

Why Vertex Arc

We work on infrastructure we did not build

Most of this work starts with an existing environment and a team that inherited it. That is normal, not a disqualifier.

Sized for you, not for a conference talk

Most businesses do not need a service mesh. We recommend the simplest architecture that meets the requirement.

Runbooks, not tribal knowledge

What to do when the queue backs up, written down, so the answer does not depend on who is awake.

Cost is part of the design

An architecture you cannot afford in month six is not a good architecture. We put the number on the page.

Frequently asked questions

Do we need Kubernetes?
Probably not. Most applications run happily on managed containers or a handful of servers, and Kubernetes adds an operational burden that only pays off at a certain size or with a certain deployment pattern. We will tell you which side of that line you are on.
Can you work with our existing cloud account?
Yes. We work inside your accounts with scoped access that you grant and can revoke. Infrastructure, domains and billing stay in your name throughout.
How long does a migration to the cloud take?
For a typical business application, four to ten weeks including a parallel run. The variable is rarely the infrastructure — it is the data migration and the integrations nobody documented.
Who gets the alerts at 3am?
Whoever you decide. If you want us on the rota, that is part of a maintenance agreement with a defined response window. If you want your own team on it, we set up the alerting and write the runbooks.